Refund policy

Return & Refund Policy

Last updated: 2026

At our store, customer satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand how returns, refunds, and exchanges work.

1. Return Eligibility

You may be eligible for a return if:

  • The item is unused, unworn, and in its original condition

  • The item is returned with original packaging, tags, and accessories (if applicable)

  • The return request is made within the specified return timeframe

Items that do not meet these conditions may not be eligible for a return or refund.

2. Return Timeframe

  • Return requests must be initiated within [5days] of receiving your order

  • Requests made after this period may not be accepted

To initiate a return, please contact us at [latikabharadvaj@gmail.com] with your order number and reason for return.

3. Refund Process and Timing

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be processed to your original method of payment

  • Refunds are typically completed within [48 hours] after approval

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

4. Exchange Options

If you received an incorrect size, color, or defective item, we may offer an exchange instead of a refund, subject to product availability.

To request an exchange, contact us at [latikabharadvaj@gmail.com] with your order details and photos (if applicable).

5. Damaged or Defective Products

If your order arrives damaged or defective:

  • Please notify us within [48 hours] of delivery

  • Share clear photos or videos of the product and packaging

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Gift cards

  • Personal care, hygiene, or consumable products (if applicable)

  • Used, altered, or washed items

Please check the product description carefully before placing your order.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping charges (if any) are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

8. Cancellations

Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will fall under the return policy instead.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please reach out to us:

Email: latikabharadvaj@gmail.com

We’re always happy to help and aim to make the process as smooth and transparent as possible.